Sometimes it does, sometimes it won't. Most people here don't realize that the forums are a fraction of the source of our business (yes, I am speaking for all performance diesel shops). The online community is a great source of opinion, but it is not even close to the end-all-be-all of one's decision to perform a modification. Local advertising at events and word-of-mouth are the leading factors in good work flow, from what I've seen. One's reputation, dedication, and customer service still plays a huge role, and it has very little to do with what he/she says about their experience on the internet, but more-so during face to face interaction.
