To be honest, this thread (and the couple others like it in the past) has really soured me on this forum. Yes, I take all this personally. It kills me that there are people in this company that just dont care, as that seems to be the attitude with a lot of people nowadays. They take no pride in a job well done...just give them their check. Sad. Nothing I can do about it except watch. Ah well, six more years till retirement, but Im honestly not sure I can make it that long with the way things are going.
Customer service has taken a back seat to the corporation grabbing as much profit as they possibly can, as fast as they can. You as a customer or shipper NO LONGER MATTER to the corporation, as long as they get your money. However, you DO still matter to your driver, but he's having a hell of a time trying to keep up good service/attention to you while the corporation screws with him about how/what/where/why to do his job.