A friend of mine's girlfriend asked me what gauges to buy her boyfriend for his 06 LBZ with a 71mm FPE Cheetah on it, I had been running my SPA gauge that I bought from Kennedy Diesel for a few years and I loved it, so thats what I suggested, she went ahead and bought him the gauge and he installed it in his truck, fast foward about 3 weeks, he calls me and says hey man my turbo is making crazy noises, I said of course its a Cheetah LOL, next day he says, yep found that crazy noise............................it was the probe from my new gauge, it ended up in my exhaust housing!!! 
. He calls Kennedy who has him contact SPA direct, SPA resonds with we will send it to our manufacture and see what they say, he then gets a response from SPA saying its his fault he installed in correctly He has ATS manifolds with bungs!!!!!!! I have a gauge and have recommended this gauge to many people but now I will make sure myself or anyone who asks my preferences knows that SPA wouldn't make good on it!!!! Jeremy had to pay FPE $1000.00 to fix his turbo, and had to wait until the parts were available and didn't have his charger for the hometown truck in July. I just think that for an almost $500 gauge they should be willing to make this right????? They offered to buy the complete gauge back but what good is that now???? I will install and recommend Auto meter from now on..
Jeremy
I attached a copy of that email this morning, but here it is below:
Jeremy
I am sorry you are not happy with our product and I am sorry that something happened to your turbo, but let me just refresh your memory about us standing behind our products and the results of your incident, and the fact that you think your damaged turbo is our fault.
SPA Technique has always and will continue to stand behind our products 100%. When you came to us about your incident, we did our due diligence by having you send the defective part back to us for inspection. We forwarded that part to the manufacturer for evaluation, and it was concluded that the only way our EGT probe could have failed the way it did, was by another object or outside force acting on the probe, as was stated to you in an email from the manufacturer
"For a sensor to fail and come apart, there absolutely has to have been a mechanical force applied to the sensor. Either during installation, removal, or if it moved on it's own due to improper installation. This is unlike a turbo where there are many moving parts at high speed under great pressures. There is really nothing mechanical that can fail. Repeated bending of the sensor will cause stress fractures which could weaken the external casing of the sensor, but even then they won't explode."
We have sold literally thousands of these gauges, the boost/EGT, and have never, I repeat never, had this issue of an “exploding” probe. We have had probes burn out, not work from new, faulty adapter boxes, and programming errors, but whatever the situation, we have always worked with the customer to make it right, as we did with you! If you know guys that have had issues with their DG211’s, I will guarantee we worked with them or the dealer they bought it through to make it right!
And just to be clear, we don’t just send random parts to customers. We send parts based on what the customer has told us the issues are and send what we think will fix the issue.
Again, I am sorry you are not happy with our product, so here is my offer to you. If you send me the complete gauge kit (gauge, harness, adapter box, pressure sensor, egt probe) and a copy of your receipt from the dealer you bought it from, I will gladly refund your money. Please send the gauge kit and receipt to the following:
SPA Technique
8225 Indy Lane
Indianapolis, IN 46214
ATTN: Morgan Jones
Please include your mailing details, as once we receive the complete gauge kit and receipt, we will cut you a check and mail it to you.
Thank you
Kind Regards
Morgan Jones
SPA Technique
www.spatechnique.com
p.s. – Just remember, before you go jumping on forums, you might want to present both sides of this issue, your view and our view, and make sure you only use facts, so those posts don’t become defamation or libel material!
. He calls Kennedy who has him contact SPA direct, SPA resonds with we will send it to our manufacture and see what they say, he then gets a response from SPA saying its his fault he installed in correctly He has ATS manifolds with bungs!!!!!!! I have a gauge and have recommended this gauge to many people but now I will make sure myself or anyone who asks my preferences knows that SPA wouldn't make good on it!!!! Jeremy had to pay FPE $1000.00 to fix his turbo, and had to wait until the parts were available and didn't have his charger for the hometown truck in July. I just think that for an almost $500 gauge they should be willing to make this right????? They offered to buy the complete gauge back but what good is that now???? I will install and recommend Auto meter from now on..Jeremy
I attached a copy of that email this morning, but here it is below:
Jeremy
I am sorry you are not happy with our product and I am sorry that something happened to your turbo, but let me just refresh your memory about us standing behind our products and the results of your incident, and the fact that you think your damaged turbo is our fault.
SPA Technique has always and will continue to stand behind our products 100%. When you came to us about your incident, we did our due diligence by having you send the defective part back to us for inspection. We forwarded that part to the manufacturer for evaluation, and it was concluded that the only way our EGT probe could have failed the way it did, was by another object or outside force acting on the probe, as was stated to you in an email from the manufacturer
"For a sensor to fail and come apart, there absolutely has to have been a mechanical force applied to the sensor. Either during installation, removal, or if it moved on it's own due to improper installation. This is unlike a turbo where there are many moving parts at high speed under great pressures. There is really nothing mechanical that can fail. Repeated bending of the sensor will cause stress fractures which could weaken the external casing of the sensor, but even then they won't explode."
We have sold literally thousands of these gauges, the boost/EGT, and have never, I repeat never, had this issue of an “exploding” probe. We have had probes burn out, not work from new, faulty adapter boxes, and programming errors, but whatever the situation, we have always worked with the customer to make it right, as we did with you! If you know guys that have had issues with their DG211’s, I will guarantee we worked with them or the dealer they bought it through to make it right!
And just to be clear, we don’t just send random parts to customers. We send parts based on what the customer has told us the issues are and send what we think will fix the issue.
Again, I am sorry you are not happy with our product, so here is my offer to you. If you send me the complete gauge kit (gauge, harness, adapter box, pressure sensor, egt probe) and a copy of your receipt from the dealer you bought it from, I will gladly refund your money. Please send the gauge kit and receipt to the following:
SPA Technique
8225 Indy Lane
Indianapolis, IN 46214
ATTN: Morgan Jones
Please include your mailing details, as once we receive the complete gauge kit and receipt, we will cut you a check and mail it to you.
Thank you
Kind Regards
Morgan Jones
SPA Technique
www.spatechnique.com
p.s. – Just remember, before you go jumping on forums, you might want to present both sides of this issue, your view and our view, and make sure you only use facts, so those posts don’t become defamation or libel material!
