Frogman, that's what you don't seem to understand. To make YOUR turbo they disassemble a brand new Garrett since that is what you say you ordered. They have to then put a bigger compressor wheel on it, machine the cover/backing plate (assuming the turbo they start with has different compressor dimensions than their billet wheel), re-balance the turbo, re-assemble the turbo, and ship it. Your turbo is still new, it is not a reman. Repaired doesn't equal remanufactured. The only difference yours will have is the bearings have been replaced instead of the bearings shipped from Garrett IF Danville doesn't already replace them with upgraded units when they disassemble to modify.
It's not that you shouldn't post a negative review, maybe you should think a little bit and wait to see what the supplier does to help you in this situation? Give them the opportunity to fix it/tell you what is wrong before just going straight to internet bashing. That is just called common courtesy. Don't bite the hand that feeds. You don't know what is wrong with the turbo, you don't know why it failed etc.
First off, I feed myself like most of us here. These companies exist because of enthusiasts like me with disposable income that want what they make. Same with any company in any industry they need cash flow to exist and it comes from other people and other companies and it isn’t guaranteed.
I wish I could come on here and post nothing but glowing reviews about everybody I’ve bought shit from, and I have posted many of those about many vendors that have either provided a great product or great customer service or both. I don’t enjoy posting this but when people tell me to “get over it” or “too ****ing bad”, well I wish them nothing but the worst luck and let’s see how they enjoy it.
People like Mike Lovrich and Blake Crenshaw pick up the phone anytime you call and are always willing to help in anyway they can. Some of these other companies are trying to grow so fast and do everything and anything to make a dollar and they can’t keep up with themselves and their quality of product and/or customer service goes to shit. On the other hand, before I ordered my twins from WCFab I called SDP and left about 5 voicemails and sent about 3 emails inquiring on their twin kit and never got a call or email back, presumably because Scott was so busy he didn’t have 5 minutes left to respond. Again, that’s fine, times are good and he doesn’t need my money now and he won’t when times are slow either.
Even when my turbo from DT failed they at least took care of me with a full refund shortly after without argument. Every time I call Danville I have to argue with somebody to get any information out of them and usually they tell me just not to call them and talk to the shop that pulled it out, Copperhead. I never got the sense from them or heard directly from them “were sorry that happened” or “that’s a bummer” it was just “oh well don’t call us talk to Sean.” ****ing bullshit in my opinion.
Mark is on here posting time slips and record breaking dyno and strip videos everyday and Larry is around I’m sure but neither has said a word? Coincidence, I think not.
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