If the cartridge was brand new, Mark and his team are more or less at the mercy of the Garrett QC.
Sounds like it’s fixed vane time
Sounds like it’s fixed vane time
Agreed. Sell the piping kit, get a kit for an s366 and windmill one of those in. So long as you can get someone to tune it worth a damn I think you will be golden.
Also need to add an exhaust brake if so desired though which is kind of lame.
They’re fixing the turbo. Get over it.
FYI, this is my opinon on the whole thing and what I sent to Mark and Jason this morning after arguing about it with Whitney for 15 or 20 minutes and getting nowhere.
Mark,
My name is Ken Averbuck and I messaged you on Duramaxdiesels about my new LML turbo failing. It is there at your shop this morning and your guys are working on it right now. My question is this, the new 63.5mm TCT 2.5 that I purchased through Wehrli cost me $2100 plus $150 or so for the side oiling kit.
I paid my shop over $1,300 to install it and after two days and 700 easy highway miles the turbo failed and seized completely, I was forced to leave a trailer I was going to tow back from California in California for 2 to 3 weeks until I get my truck back and I am having to rent a car in the meantime as this truck is my daily driver. On top of all of that, I now have to pay the shop another $1,300 for it to be installed again.
Whitney told me that she has new turbos sitting there but that my turbo is being torn down and repaired, under warranty, and the bearings seized and the compressor housing was struck by the compressor wheel. She said they will get it sent back out maybe today. Re-manned turbos on your website are only $1,400. I don't understand why I paid $2,100 for a new turbo, had it for two days, and am now getting a repaired, re-manned turbo, back?
My opinion is this; take the compressor housing off of my failed turbo, put it on a NEW turbo and send that out overnight. No refunds and no more bitching from me. Then, you can fix my failed turbo and sell it for $1,400 as a re-man. Makes sense to me but not to anybody else apparently.
Also, I was under the impression you owned the shop but apparently a guy named Larry does, who's email I don't have. Please consider this, let him know my feelings on it, and let me know your thoughts.
Ken
They’re fixing the turbo. Get over it.
^ It sucks, but he is right. Your turbo is still "new", but has been rebuilt. Your cover, turbine housing, cartridge all have only 700 miles of run time where as a reman has unknown as long as the housings/cartridge meet the spec required to be rebuilt. So while it isn't "zero run time" it is still much less than a reman unit. You can't ask them to just chuck it to the side and ship you a second brand new charger, that's not how warranty claims work. They have every right to repair what they sent you.
To make your charger properly Danville would have to remove/disassemble a brand new charger from Garrett and machine the housings/backing plate to meet their wheel dimensions.
They’re going to anyway for the next guy that buys a new charger. Remans come from cores with unknown mileage and damage so the one I just sent back can be used for that purpose.
In comparing my experience here, I cracked the carbon frame on a 10 year old specialized mountain bike and sent it back for repair. Specialized sent me a brand new S Works carbon frame, which is a serious upgrade, free of charge no questions asked. That’s why I will only buy specialized bikes. Not that others aren’t as good it’s just they stand behind their customers and don’t say “sorry oh well”.
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They aren't saying "sorry oh well", they are repairing the turbo you purchased. It's like buying a car and having a failure, they don't just give you a new car because yours is broken. They are covering shipping. Nobody knows if it was a defect in installation or a defect in the turbo itself, only disassembly of the turbo will tell where it happened. Maybe it didn't have enough oil on startup, wasn't pre-lubed, bearings were too tight/loose. It is all speculation until it is torn apart.
i personally know this is not the issue.
I'm not saying it did or didn't, I'm more so saying it to show there are tons of different reasons it seized. It is an absolutely crap situation since this is the second aftermarket charger he has had on the truck and the second one he has had fail. Personally I've never had back luck with Danville chargers on customer's trucks.
Im simply clarifying a variable that isnt part of this equation as i know it was addressed. not taking away from your statement