This thread is heading down a slippery slope. We (Fuelab) do not get into arguments via forums/social media- it's simply not professional on our part. I ran across this thread while doing my usual forum search, and I felt compelled to at least state our side of the story before signing off and searching for other tech related Fuelab threads on this forum and others.
I will say this....
As far as sending out a replacement part is concerned, we gladly do that if we make a packaging mistake or if we are approached correctly about a specialty item like this. I'm going to take the high road and not discuss the emails that have already went back and forth between us (Fuelab).
As far as the email from Summit, they have not contacted us. I'm not sure who you are dealing with, but we have not been contacted. Generally a salesman/woman will call us with a part number and we provide price/availability which is then given to the customer. If the customer wants to order the part, the salesman/woman will have someone from the purchasing department call us to confirm part number, pricing, description, etc. and it gets added to their system and the order is completed. That's pretty much standard for all of the large companies. The smaller companies usually have one guy/girl that does it all. We have no reason to ignore calls or emails like that, because we would lose sales (big or small, it all adds up).
Again, I/we are taking the high road on this. If you'd like to provide the name/email of the person you are dealing with via PM, I'd be glad to contact them to give them whatever information he or she needs.
