Well, I asked around about who D. Ennab was and found out it was ME!
The Banned thingy should have clued me in, but sometimes I'm clueless myself.
I've been running Suncoast parts for years, I have advertised for them quite a bit. No, I don't get the parts free. The one time I tried to call for some tech, Joan wouldn't let me talk to anyone. So yes, Joan should not be answering the phone, IMO. I'm not much of phone person to begin with, so if I call, it's usually important.
That was the birth of the SoCal Diesel Trans X-Member. Joan at Suncoast wouldn't sell me one (or let me talk to someone who would), so I asked Guy if he could make one.