Call them and if Mark's not available talk to Larry. I think there might be a bit of a misunderstanding because I know for a fact Danville will bend over backwards for you.
x2 on that give Mark a call, and if you can't get ahold of him then ask to speak with Larry. If neither of them are available leave a message with Matt or Carl to have either Mark or Larry call you back. They will make it right. I've never had any trouble out of the Danville crew