Auto lock will not unlock even after hitting brakes.

[DetailsUnlimited]

I need some help. Installed the updated box Ben sent and when in auto lock up it will not unlock when you hit the red button or hit the brakes. I have to stay on the pedal on the return road and drive pass the guy trying to give me my slip. Manual mode works fine and the auto works too. I can't use this auto lock anymore thinking it may burn something up in my Trans. It will finally time itself out and unlock after a couple minutes by itself or I tune the truck off in natural.

 

[x MadMAX DIESEL]

That sounds dangerous

 

[DetailsUnlimited]

Can anyone get a hold of Ben to get a few questions asked?

 

[Chevy1925]

good luck. once again, hes fallin off the customer service wagon....

 

[DetailsUnlimited]

Not sure if it's bad luck or what with these boxes?

 

[Chevy1925]

i dont know.... went down this road last year with him for the opposite issue your having

 

[meshanic]

If it's bad luck there's sure a lot of us having it Mine won't lock on auto. Might as well get the fleece box for half the money

 

[Cknight199]

Ben sure is smart but doesn't seem to grasp customer service...

 

[meshanic]

Dang right he's smart. He took really good care of me when I had an issue with a lock box for a 6 speed. It's just when 2 out of 3 don't work quite like they should that I get discouraged.

 

[paint94979]

where does he go? what does he do?

 

[LbzDMax07]

I still have not got mine to work. I did finally get in contact with him on Tues about it and am still waiting on a reply back. He said he just got back from vacation and was super swamped so that would explain some of the delay.

 

[DetailsUnlimited]

This is my third box! I would like it to work as advertised.

 

[DetailsUnlimited]

I maybe wrong, but wasn't there a post he said he tested everyone on his own truck? I e been wrong before....

 

[SickLL7Crenshaw]

I never have a problem getting ahold of Ben. I can text him when I have a question and I always get a reply:thumb:

 

[PACougar]

I never have a problem getting ahold of Ben. I can text him when I have a question and I always get a reply:thumb:

Stop texting him so much so he has time to reply to everyone else

 

[DetailsUnlimited]

I never have a problem getting ahold of Ben. I can text him when I have a question and I always get a reply:thumb:

What is his number so the rest of us can get something done!

 

[Cknight199]

I maybe wrong, but wasn't there a post he said he tested everyone on his own truck? I e been wrong before....

Yes in the instructions in BOLD

 

[NC-smokinlmm]

The best measure of a business is how they react to problems with their customer service...

 

[x MadMAX DIESEL]

The best measure of a business is how they react to problems with their customer service...

Amen to that one

 

[MACKIN]

where does he go? what does he do?

I know really! It's like he's a alcoholic or a drug user and goes on a bender ,dries up,returns, and then gives lame excuses as to his absence! :rofl:

Needs a 12 step program in customer service! :joker: