OK, I just got back into the office and got your VM Anthony. I was away all last week doing training.
First, dicussing the issue rather than making threats will get you alot farther when trying to resolve a problem. I can tell you that if I did get to speak with you before you spoke with Jason I wouldn't have replaced the unit just based on your voice mail you left me.
As for the warranty cards. This always seems to be a topic of discussion. I will simply copy my response from another forum as to save myself the keystrokes.
As for warranty cards, I can assure you 1000% that any card that we receive, that is filled out, gets filed into our system. We would never say we didn't get it just to avoid taking care of a customer. We do our best to check every place possible for the warranty cards before we say it's not on file, morning hours I don't even like saying it's not on file, however if it's not, it's not. I'm sorry if we never received your card and we would never say you didn't send it but we can only do so much. We do even give a bit of a grace period if it's over a year, however 2-3 months past the 1yr is a bit much for us to cover. Heck look at the warranty on your truck, if you're 500 miles over and your trans goes out they do nothing for you. We are working towards a new system that will enable you to register online so hopefully we can avoid issues like this in the future. It's just tough designing a system that will only allow you to register for 30 days after your purchase.
As for verifying that we received the card, with the hundreds of cards we get a week it's virtually impossible to be able to send out a mailer to say we received it. I normally suggest that people send the card in then call a week later to make sure we got it. If we didn't receive it then we will gladly send you out a new one providing it's around the 30 day policy. We are always willing to work with people, however, there is only so much we can do without completely debunking our warranty system and procedures.
Please if anyone has any problems or questions feel free to call or email me and i'll do my best to get you taken care of.
Kyle,
I tried to discuss the issue, with Josh and he didn't seem helpful, in fact he was less than helpful !
Just so we are clear, the pump was purchased new, I had the receipt, it was clear on the receipt that the drop ship was to me, not a reseller, to me, at my address, the dates, SN#, order#, etc all matched up and FYI was not installed the day it was received, in fact it sat around for probably 4 months before we installed it.
It worked for about 2 months and quit, blew fuses every time one was put in, and since it was the middle of winter we let it ride, it wasn't a big deal to change it out right away, or so I thought.
I wasn't worried about getting it replaced because I thought it had a "LIFETIME WARRANTY" so I figured I had a little time left in my "LIFETIME" to replace it !!!
I called to speak to you, I got Josh, he flat out refused to listen to any reason, then put me on hold in an attempt to leave me on hold for however long which I don't have time to waste with that childish bullshit.
I then called back and spoke to Jessica and told her of my displeasure as well as what I felt was a "run-a-round" from Josh, so I asked for your VM, which you got my message, sorry your feelings got hurt, man up, if you stood behind your lifetime warranty maybe you would avoid messages like I left for you, I guess the truth hurts sometimes............:thumb:
I asked to speak to Jason the next day, he got a VM as well, if you think I was kidding I wasn't, class action suits for pulling shit like not honoring a warranty is serious, and I bet there are enough people who have been DENIED the WARRANTY to qualify.
So my advice to you, your company is this, either honor the warranty policy without bullshit or change the warranty to one year and be done with it.
Or make your pumps last longer and you won't have to warranty so many.
BTW, it showed up today, do you need the old one back ???
.....and as far as warranty cards are concerned it's a bunch of bullshit if you ask me, They know what pump was sent out when and to who if you buy it personally, and if you buy through a vendor/reseller you have a CC receipt/Pay-Pal transaction, UPS or FED-EX shipping proof and a way to prove you bought it and when. 
