01-10 steering box redhead ,PSC ,OEM
- Thread starter 04chase
- Start date
My email to Rock May have been a little harsh. Something about training your staff to count past 4.
Well you are buying parts Made in China from a company that only does online order from an office building. That nickel an hour person sitting behind the computer taking you order never sees your part and probably does not even know what it looks like. They just email your order to some giant warehouse where another nickel an hour person who could care less about you finds the box, puts it in another box, wraps it with RockAuto tape and ships it to you. I honestly find it quite entertaining that you keep wasting time going back to them getting the same results and then complain about it.
Please, let me entertain you. Since I paid $400 for it, and Napa sells it for $855... I have a genuine interest giving it a good try. I can bear to be without my truck for a little while longer to save that kind of $. If not, then I move on and buy it elsewhere. I find it entertaining that a busy guy like you can find the precious time to waste posting about this.
Hey, I'm all for people harassing Rock Auto until they hopefully fix their process. Even if nothing comes of it, it's fun to read about.
Sent from my ONEPLUS A6013 using Tapatalk
Sent from my ONEPLUS A6013 using Tapatalk
I am sure that minimum wage person that cannot do anything about it enjoys getting harassed. All these scary harsh emails are easily fixed with a single mouse click. How about we all just stop spending $$$ with RockAuto until they fix things ?
Here is the Got Damn part number you Idiot. Give me another one...
On another note, just left NAPA where the new and the re man are both 4 bolt boxes... at least my contact is cool as I explained why I want that specific new box. But the tech support line is only monday thru friday . I also explained that this is an on going issue with this vendor and this specific part. They are mixing the boxes up when they package them at the vendor. This one came straight from there local warehouse so it wasnt played with or swaped at a store.
The Saga continues...
And i got the standard canned reply from rock auto about cant guaranty another one and getting a refund. Jordan didnt read the email nkr did he contact Cara regarding the issue...
Just saw this. I'm on my mobile...
I need to speak to Cara because Jordan didn talk with Cara about this issue.
Dont forget about the magnet!
I do find some of those featured cars interesting.
You make an excellent point there Thomas. I have them stuck all over my solvent tank.Dont forget about the magnet!
Stop me if you have heard this exact canned response before...
Rockauto Customer Service said:
Got the same response this morning. I guess I’m done. I’ll start with Napa this week.
I knew this would happen . Well I’m entertained. Hopefully you guys get all this shit figured out, so it’s easy for us procrastinators.
My reply was as Peaceful as I thought I could make it. Basically I asked if they actually read the email and that the point of my email was to point out that it was a vendor issue and because of said issue its costing Rock Auto Money.
I'm done. They clearly don't care and the response I received to that reply states they are working on the issue with the vendor... Yeah right!!!
Napa Is aware of the issue as well. My store called the tech line and it sounds like I, (WE as a whole) are not the only ones experiencing this issue with this part number. He mentioned he spoke to another customer with the same issue with this part number.
Nice!!! I need to call back and see if they got it sorted in my area so I can get the right one.
Looks like XDP is selling them. Feedback shows that you'll need to address some issues: power steering shaft change, and lines need to be at least massaged. https://www.xtremediesel.com/psc-sg039-xd-steering-box