Long story real short..:rofl: Is a long story ever short..
03 6.6 Duramax, stock as stock.
66,000+ miles
Been in for the seat belt, and tail gate cables "recall"
Been to the dealer and to a local station for oil and filter changes every 3,500-5,000 miles
Truck is perfect condition bodywise, tires, interior ect
My girlfriend Michelle is the owner and just paid it off (go figure, now the problems start) When she bought the truck we were told by the salesman that the truck came with the standard 36K/5 year warantee so we were "sold" on a new extended warrantee that would cover everything for 10 years/100K for $ 1,225.00 Now after it started smoking at idle and when under load we took it to the dealer and "mentioned" to the service writer while we had it in for another oil/filter/lube that the truck smokes, this were told might be injectors however "don't worry" as there is a recall and if needed Chevrolet will take care of it.
I take the truck to Utah to race and while running about 70mph the truck seems to fall out of gear and now won't run over about 50-54mph and the check engine? light is now on..I nurse it a few hundred miles until I had cell phone coverage and call Michelle (owner of the truck) and she then calls Chevy. She is told that unless the light is flashing to keep driving it.
I pull over at the next town and check fluids, fill the tank, check electrical connections and start out on my way, the truck continues to run the same so I pull over and unplug the two main harness plugs under the hood and also unhook both batteries.
After an ice cream I hook up both plugs and then the batteries and "voila" the check engine light is out and the truck is back to running normal speeds...
After getting to my destination the check engine light comes on however now the truck runs faster than 50-54 it will run about 70+ however I have no load on the truck and am not going up a grade.
I return from my trip "cruising 70" with the check engine light on and take the truck right to the dealer and in the meanwhile I search the net for possible problems regarding the loss of power and check engine light and see that there is a possible problem with the Nuetral Safety Backup Switch
I mention that to the service writer and he later thanks us and confirms that is the problem and charges us the $ 100.00 dollar deductable for our extended warrantee. When I took the truck in he said is was most likely the ignition switch?
Fast forward a few days, I am now back on another 2k round trip to race and at about the same place the check engine again comes on however this time the truck will run decent up to 75mph so I continue on and reach my destination (Wendover Utah) after a day or so the light stays off however I am treating the truck like it is on empty and the next fuel station is 50 miles away.
I again return from my trip with the check engine light returning and upon taking it to the dealer I borrow/rent and OBD11 ? reader and write down the codes prior to taking it to the dealer, once at the dealer the service writer has a tech come ut and read the codes and tells me it will be new injectors however since it was just in we won't have to pay the $ 100.00 deductable.
He then runs all info through the mighty computer and assigns me a free rental car/truck for a week as it will take that long to get the parts and complete the warrantee service, I then get a call from the service writer that the extended warrantee ran out prior to me bringing the truck in for the replacement of the NSBS and that since I paid $ 100.00 then I still owe $198.00 for the difference...
Same day Michelle calls the dealer and is now told that we can keep the rental if we like however we will have to pay anything past 2 days since we are no longer covered..I look at the original paperwork and sure enough they did not add-on 5 years to the existing Chevy warrantee they only added 24 months and stated 100K for miles covered which-ever comes first.
We took the rental back last night and was now informed that the truck also needs the Injection pump replaced for an additional $ 1,284.00 this price included a $ 392.00 labor discout (half) since most of the needed parts were already coming off to replace the faulty injectors.
The service writer told me "don't worry about the injectors we will cover it" since we said we would and it's already here and coming apart (like he was doing us a favor) and I politely informed him that Chevy has an on-going problem with the injectors and it was GMC/Chevy that was taking care of it since it is in a TSB and a known problem. He agreed and proceeded to "inform" me that Chevy may take care of the pump at there cost however he cannot further the issue.
So what we are seeking is information regarding how to get Michelle's truck repaired and have the manufacturer take care of it since we see that this is relatively common with the Duramax owners.
We had been under the understanding that we were covered however it seems like the salesman was a better magician..
Any thoughts?
John and Michelle
PS, where be the spell checker..?:feedback:
03 6.6 Duramax, stock as stock.
66,000+ miles
Been in for the seat belt, and tail gate cables "recall"
Been to the dealer and to a local station for oil and filter changes every 3,500-5,000 miles
Truck is perfect condition bodywise, tires, interior ect
My girlfriend Michelle is the owner and just paid it off (go figure, now the problems start) When she bought the truck we were told by the salesman that the truck came with the standard 36K/5 year warantee so we were "sold" on a new extended warrantee that would cover everything for 10 years/100K for $ 1,225.00 Now after it started smoking at idle and when under load we took it to the dealer and "mentioned" to the service writer while we had it in for another oil/filter/lube that the truck smokes, this were told might be injectors however "don't worry" as there is a recall and if needed Chevrolet will take care of it.
I take the truck to Utah to race and while running about 70mph the truck seems to fall out of gear and now won't run over about 50-54mph and the check engine? light is now on..I nurse it a few hundred miles until I had cell phone coverage and call Michelle (owner of the truck) and she then calls Chevy. She is told that unless the light is flashing to keep driving it.
I pull over at the next town and check fluids, fill the tank, check electrical connections and start out on my way, the truck continues to run the same so I pull over and unplug the two main harness plugs under the hood and also unhook both batteries.
After an ice cream I hook up both plugs and then the batteries and "voila" the check engine light is out and the truck is back to running normal speeds...
After getting to my destination the check engine light comes on however now the truck runs faster than 50-54 it will run about 70+ however I have no load on the truck and am not going up a grade.
I return from my trip "cruising 70" with the check engine light on and take the truck right to the dealer and in the meanwhile I search the net for possible problems regarding the loss of power and check engine light and see that there is a possible problem with the Nuetral Safety Backup Switch
I mention that to the service writer and he later thanks us and confirms that is the problem and charges us the $ 100.00 dollar deductable for our extended warrantee. When I took the truck in he said is was most likely the ignition switch?
Fast forward a few days, I am now back on another 2k round trip to race and at about the same place the check engine again comes on however this time the truck will run decent up to 75mph so I continue on and reach my destination (Wendover Utah) after a day or so the light stays off however I am treating the truck like it is on empty and the next fuel station is 50 miles away.
I again return from my trip with the check engine light returning and upon taking it to the dealer I borrow/rent and OBD11 ? reader and write down the codes prior to taking it to the dealer, once at the dealer the service writer has a tech come ut and read the codes and tells me it will be new injectors however since it was just in we won't have to pay the $ 100.00 deductable.
He then runs all info through the mighty computer and assigns me a free rental car/truck for a week as it will take that long to get the parts and complete the warrantee service, I then get a call from the service writer that the extended warrantee ran out prior to me bringing the truck in for the replacement of the NSBS and that since I paid $ 100.00 then I still owe $198.00 for the difference...
Same day Michelle calls the dealer and is now told that we can keep the rental if we like however we will have to pay anything past 2 days since we are no longer covered..I look at the original paperwork and sure enough they did not add-on 5 years to the existing Chevy warrantee they only added 24 months and stated 100K for miles covered which-ever comes first.
We took the rental back last night and was now informed that the truck also needs the Injection pump replaced for an additional $ 1,284.00 this price included a $ 392.00 labor discout (half) since most of the needed parts were already coming off to replace the faulty injectors.
The service writer told me "don't worry about the injectors we will cover it" since we said we would and it's already here and coming apart (like he was doing us a favor) and I politely informed him that Chevy has an on-going problem with the injectors and it was GMC/Chevy that was taking care of it since it is in a TSB and a known problem. He agreed and proceeded to "inform" me that Chevy may take care of the pump at there cost however he cannot further the issue.
So what we are seeking is information regarding how to get Michelle's truck repaired and have the manufacturer take care of it since we see that this is relatively common with the Duramax owners.
We had been under the understanding that we were covered however it seems like the salesman was a better magician..
Any thoughts?
John and Michelle
PS, where be the spell checker..?:feedback:
