Ok since Tommy03 put that post in I should clarify. They may be every thing he says
I do not deal directly with Freight Quote but my customers do so perhaps it's my customer who makes it a pain in the ass for me. Like I said they find a LTL carrier and schedule the pick up. What happens to me is my customer makes these arrangements which I hate and a trucker shows up at my facility with NO INFORMATION but they have a pick up.
So then I have to do research or just send him packing with nothing. Where I feel Freight Quote could be better since YOU HAVE TO USE THEIR FREIGHT BILL should ensure by way of phone call or fax with the freight bill PRIOR to sending in a truck!
Guess I'm just bitching as it makes a hassle for me and my secretary!
Yes I put partial blame on my customer but IMO Freight Quote could do a better job in that department of advanced notice of the Carrier and documentation! That is all