John called Jeremy back and put him in touch with SPA as far as I know, have to wait til next week to talk to John.
Fitting doesn't look cross threaded, it also looks like a standard swagelok fitting and those are hard to over-torque unless you give it the 'tard strength. I find it very unsettling how it looks like half of it melted off. Send them a picture and ask how improper installation causes this.