he gave you plenty of feedback and logs and your staff kept asking the same questions over and over again and taking forever. 3 months is enough time. The claim with his Discover card was because you still could not deliver a usable suite of tunes. The revised tune that you sent at least didn't black out the damned highway, but you cut the balls out of it for power... and STILL didn't fix the downshifting problem. He rightfully has a total lack of confidence. You're hiding behind your no returns policy to cover up for the fact that you can't tune a fixed vane swapped truck correctly. Why should you need more attempts, haven't you embarrassed yourself enough in the prior attempts?
As for doing your own tunes, I'm shocked that it was impossible for you to just do what he asked -- which is to make the damn truck downshift! I looked at your tune and you actually raised the effort required in the lower regions of the downshift tables of 6-5, 5-4, and 4-3 compared to stock -- that makes no sense on a straight vane swapped rig. I lowered them back down to stock in F0061, F0021, etc. It took all of a minute and it isn't rocket science. Funny enough, the truck actually downshifts and drives nicely now. It must be magic.
I'll have to believe you that you're doing it in house though, because when Bentley wrote your tunes they were a lot better with the H&S tuners you sold.
As for the smoke and mirrors of your post with regards to the tuning, that's laughable. But then again, looking at your timing and fueling maps alone show that you are only capable of making top and power with no regards for a truly pleasurable overall package. Maybe you'll figure out one day that people don't just want power stuffed in up top, and would appreciate a tune that is responsive and clean all over the area under the curve where they drive the truck 99% of the time!
FWIW, I looked at the Hex... you got "most" of the 68RFE mods done correctly. Since it's spoon fed to you and revtech from a 3rd party that I know... I guess you can at least copy some things ok.
But what do I know. Since I moved the shifting back to stock and it works great, I must have screwed something up.
Us dumb keyboard punchers out there just bow to your superiority. Because of course you must be the best and the only gig in town.
For anyone interested, here's a file for educational purposes.