Dealers are hit an miss... Usually its best to call there tech line or get on there diagnostic forum and report stuff. I have made a friend or two over there and a Bunch of enemies at corporate!!! Lets just say I have been sore subject and the topic of a meeting or 2 at corporate along with a few others...
Usually the guys you speak to on the phone are like a level 1 type guy, but they will record the info and pass it along.
I know its hard to make the time but if you report things like this, they will fix it. It may take a few updates before it works but they will fix it.
If you don't have the time, PM me and I will Get it to the right people.
Need the Vin of the truck and the latest software version of the tool you tried it on and the model of the Scan tool.
