I hope I posed this in the right place. I am posting this in both forums and need some advice. Ill keep this as close to the point as possible and leave out small details unless asked.
04 LB7, pretty stock
Problem: Dealer performed 8 injector replacements under warranty and 3 glow plugs at approx 111,000mi. The day I picked up the truck it was using coolant…….I’m mean A LOT of coolant,
Took back to dealer and expressed my concern with the usage of coolant, their answer
THEM: “Sir your head gaskets are blown, it will be $4500"
Me: “Seems a coincidence, this truck never used a drop of coolant until the injectors were replaced”
THEM: “must be an unfortunate coincidence of circumstances, it will be $4500 for us to do head gaskets”
ME: “No thanks, I can’t afford that”
I drive home and add coolant; drive for a few days, frequently checking oil and making sure no coolant is getting into oil
I go back to dealer and ask to talk to manager
THEM: “Manager is not here today”
ME: “can I talk to anybody”
THEM: “no but here is (a complete idiot we call a) service writer”
ME:”this thing is using coolant, and it wasn’t using coolant before the injectors were replaced, there must be a problem with the injector job”
THEM: “too bad, bend over and we can take care of you real good and still charge you $4500” OK, my interpretation…..but anyways
They won’t do anything about it. So I pulled valve covers and heads and found problem.
See picture below, the injector cup had debris between the cup seat and the head, allowing coolant to go into cylinder. Combustion to leak into cooling system.
Question, what should I do, this job is taking up space in my production shop and all because of poor workmanship by the tech who worked on my struck and a poor customer service department to take care of any problems. They clearly messed this up and were about to charge me for nothing.
Do I have any grounds for a small claims case? I guess I’m just pissed and could be doing other things that fixing another guys screw up.
inside where the cup seats you can see where compression leaked up and the white spec(debris, looks like trash), also the o-ring right when i pilled injector out
04 LB7, pretty stock
Problem: Dealer performed 8 injector replacements under warranty and 3 glow plugs at approx 111,000mi. The day I picked up the truck it was using coolant…….I’m mean A LOT of coolant,
Took back to dealer and expressed my concern with the usage of coolant, their answer
THEM: “Sir your head gaskets are blown, it will be $4500"
Me: “Seems a coincidence, this truck never used a drop of coolant until the injectors were replaced”
THEM: “must be an unfortunate coincidence of circumstances, it will be $4500 for us to do head gaskets”
ME: “No thanks, I can’t afford that”
I drive home and add coolant; drive for a few days, frequently checking oil and making sure no coolant is getting into oil
I go back to dealer and ask to talk to manager
THEM: “Manager is not here today”
ME: “can I talk to anybody”
THEM: “no but here is (a complete idiot we call a) service writer”
ME:”this thing is using coolant, and it wasn’t using coolant before the injectors were replaced, there must be a problem with the injector job”
THEM: “too bad, bend over and we can take care of you real good and still charge you $4500” OK, my interpretation…..but anyways
They won’t do anything about it. So I pulled valve covers and heads and found problem.
See picture below, the injector cup had debris between the cup seat and the head, allowing coolant to go into cylinder. Combustion to leak into cooling system.
Question, what should I do, this job is taking up space in my production shop and all because of poor workmanship by the tech who worked on my struck and a poor customer service department to take care of any problems. They clearly messed this up and were about to charge me for nothing.
Do I have any grounds for a small claims case? I guess I’m just pissed and could be doing other things that fixing another guys screw up.
inside where the cup seats you can see where compression leaked up and the white spec(debris, looks like trash), also the o-ring right when i pilled injector out
