AirDog Warranty Problems
- Thread starter duramaxdiesel
- Start date
It's already been taken care of.
The op warranty card is on file. He didn't have the serial number yesterday and the pump was 3yrs old so the warranty card was in an older file. He is getting taken care of and should have a new pump on the way shortly. :thumb:
The op warranty card is on file. He didn't have the serial number yesterday and the pump was 3yrs old so the warranty card was in an older file. He is getting taken care of and should have a new pump on the way shortly. :thumb:
can you check for my card? not having an issue with the pump just want to know since I've seen a few of these threads. don't have the serial right now tho but other info is Chase Baugh, bought 8/06/2011 direct from yall(Pure Flow), DF-165.
thanks
hoops? If calling and saying this part is bad, the pump was sold and installed by me, and they say "ok" and ask how soon we need it is jumping through hoops then i must have to do it while on fire to get through to AD. last time i called Fass was a friday and they next day'd the part with saturday delivery at no cost to get the truck running.
Last time I called AD all their guys were busy or out so they gave me this Kyle guy's cell number and even after calling twice and leaving a msg once i got no return call. cust got pissed so i gave him a great deal on a fass. :thumb:
Ha guess that explains why they fired someone for warranting too many pumps.
Yea that dude Kyle is a dick.
Yea that dude Kyle is a dick.
Last edited:
Kyle thank you for getting this taken care of. I talked to Diane and she is waiting on my pump and as soon as she gets it will send another one out ASAP. I appreciate the help!:thumb:
Nick
Nick
GMC_2002_Dmax
The Still Master
I just had a guy come in who had us put a FASS HPFP on back in August of 2008. The pump was blowing fuses and not building much pressure (none when running). I called FASS, and they couldn't find the warranty paperwork. Luckily, we keep copies before we mail them in, and they let us fax them a copy. Otherwise, I don't think they would have warrantied it. Sure doesn't seem like it is just Air Dog that has those problems.
man i was actually going to make a post the other day about how painless the warranty procedure was with airdog on my 150 that was leaking i called, they looked up my info sent me a new assembly including filters for free. i was alittle chapped about the $50 they charged for shipping.
That $50 should have just been a Pre authorization. You should have been credited back the difference of the actual shipping. Please let me know of you weren't and I'll look into it.