I've believed this all my working life. Doing maintenance for most of that. I've always thought the guys designing something need to be the ones to do the maintenance and repairs during the testing and trials before the main release. Minimumly.
I have a similar issue here with the hotels Indo maintenance in. Every renovation the rooms get darker and darker and guests keep complaining but designers and architects keep specifying lamps and bulbs with less output. Furniture, cabinets, fixtures, etc are also getting cheaper and more difficult to keep in good shape. The owner, architect and construction manager need to spend at least one week in one before signing off on the whole building