s&b filters customer service

ZeroGravity58

ZeroGravity58

Well-known member
Mar 23, 2008
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Ok I have a s&b intake already for my 01 reg cab that I want to put on the 01 crew cab. Problem is I lost the top 90 and the boot that goes onto the turbo when I moved. I used the box and filter for my 4094 and made my own pipe up to tie into the turbo. Anyways I call s&b today to order a new 90 and boot. They told me that they could not sell me any parts that I would have to buy a new intake. WTF? Does anyone have the 90 that they are not using? If not I will never buy another intake of thiers again. I like the intake but its BS that I can't get parts I need. They told me its a liability to sell me replacement parts???
 
JakeBrakeIH

JakeBrakeIH

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Dec 24, 2010
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I had the same exact problem. I bought a LBZ intake by mistake so I called them to see if I could buy the LMM elbow. They would not sell me the LMM elbow saying it was a different kit. I had mentioned how my friend did the same thing with his Banks intake and they told me that Banks was a generic intake and not a quality fit! :rofl: Needless to say I will not own an S&B intake due to they horrid customer service.
 
duramaxdiesel

duramaxdiesel

Dmax Nut
Oct 23, 2008
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A liability to sell you parts??! Man, what's this world coming to? I need a intake for my dually. I was really thinking about getting the S&B. After reading this I guess I'll pass and get the aFe. Thanks for the heads up!

Nick
 
Big Angry

Big Angry

<--My idea of a good time
Sep 3, 2006
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South Central Pa
I tried to buy a replacement filter at one time, and they wouldn't return my numerous emails. F them. This doesn't surprise me at all.
 
ZeroGravity58

ZeroGravity58

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Mar 23, 2008
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its BS. Now i have a filter box that i cant use unless i rig something up. ive never heard of anything like this before. Now i guess i have to buy a whole new intake from another manufacturer.
 
JakeBrakeIH

JakeBrakeIH

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Dec 24, 2010
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JD4440 said:
Maybe see if one of their resellers like Trent, Henry or :confused:
Click to expand...

I called Alligator, they called S&B and gave them my number. S&B called me and gave me the same run around. It seems they have no interest in selling parts. I asked them what happened if I the intake got busted, what should I do just throw it in the dumpster? They didnt have much to say after that.
 
duramaxdiesel

duramaxdiesel

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Oct 23, 2008
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JakeBrakeIH said:
I called Alligator, they called S&B and gave them my number. S&B called me and gave me the same run around. It seems they have no interest in selling parts. I asked them what happened if I the intake got busted, what should I do just throw it in the dumpster? They didnt have much to say after that.
Click to expand...

Send them a link to this thread...
 
tinman22

tinman22

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Feb 17, 2007
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they are clowns over there. I tried to get my local speed shop I deal with to get hooked up with them ( so I could get a deal on an intake lol ). they wouldnt return calls or e mails to a possible vender. I ended up getting it from another vender and THEN they started chasing my local speed shop to sell their stuff. so he blew them off and still doesnt sell their product. and as happy as I am with the results with this intake I wouldnt use them again on another vehicle due to their business practices
 
jmoods

jmoods

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Feb 17, 2010
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S&B

ZeroGravity58 said:
Ok I have a s&b intake already for my 01 reg cab that I want to put on the 01 crew cab. Problem is I lost the top 90 and the boot that goes onto the turbo when I moved. I used the box and filter for my 4094 and made my own pipe up to tie into the turbo. Anyways I call s&b today to order a new 90 and boot. They told me that they could not sell me any parts that I would have to buy a new intake. WTF? Does anyone have the 90 that they are not using? If not I will never buy another intake of thiers again. I like the intake but its BS that I can't get parts I need. They told me its a liability to sell me replacement parts???
Click to expand...

I ordered parts from them in January- same situation misplaced my elbow and boot during twin install. They sold me the parts after i explained what happened- If I remember the rep reffered me to manager. Not sure it helps.

Case #742 - "Missing Parts, after customer had some work done" has been created for you. A member of our customer care team will respond to your case as soon as possible.

Thank you for calling in and giving us the opportunity to assist you. Per our conversation we will send you the product you are in need of. We will be charging you $32.03 for the product and $7.50 in shipping.

Please let me know if you have any questions.
 
ZeroGravity58

ZeroGravity58

Well-known member
Mar 23, 2008
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i tryed again to call with no luck. I will be damned if im buying another intake when all i need is a $32 elbow. Can a vendor here help me with the parts?
 
C

Colt

New member
Jul 23, 2010
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I'll save my money and run the stock LBZ intake it works just fine and I don't have to try and get parts from that clown outfit. Thanks for the heads up good to know this info.
 
xcablb7

xcablb7

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Feb 8, 2009
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Fall River
Try buying just a tailpipe......... I got the same bs from 3 different exhaust companies so screw 'em I bought a used one
 
ZeroGravity58

ZeroGravity58

Well-known member
Mar 23, 2008
1,401
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Maryland
this isnt the first problem i had with companies getting replacement parts. I dont know why they dont want to sell you parts at times???
 
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