got a real surprise with my AirDog II

[Kappa9012]

I've really been fighting with this new AirDog.

After I snapped the 1/8" fitting off in the base and venting my frustration all over the garage, I tried backing the fitting out with an easy out. Wasn't even worth my time. The hole is so close to the edge of the base I was literally just splitting the base.

So I manned up called AD and ordered a new base and fitting. They know how shitty of a design it is, and me bitching about it isn't going to change their design, few keystrokes on google will give them plenty of evidence of the problem, so it is what it is.

I get the new base, reassemble everything and as i'm attaching my hoses, I find a cute little surprise... Inside the hose coupling fittings that they supply to shorten the hoses with was a large aluminum machining chip.

The chip popped out very easily and would have blown through the system up to the filter when the fuel was turned on. I'm more than pissed, and would have never spent the money with PureFlow had I know these types of issues were going to pop up.

<b>So be cautious when assembly your kits. Pay attention to the inside of your fittings</b>

 

[JoshH]

I broke one once also. It was the first one I ever messed with. I've been VERY careful with that fitting ever since then. My favorite part about the whole deal is they tell you not to over tighten the fittings, but they don't give you a torque spec.

 

[ZackChavez]

My pump went to leaking, I called with my serial number, it was under warranty, a card was sent in, yet my name was not on it, the original purchasers name was. So guess what, they would not warranty it. I bought the pump brand new in the box from an individual distributor, he must have been aware of the warranty card issue and immediately sent the warranty card.

Anyway I sent an email to Anthony, and to my surprise never received a response. Needless to say I am discouraged by Airdogs customer service and reliability. I will be weary to recommend Airdog to others from now on. After the $219 pump and tower I am back in service and leak free.

 

[blitzin247]

I bought a used airdog II motor from a member on here a whole back and spent a bit on the other things like lines, filters, baseplate, mounting brackets. The customer service was great for me, but if I had to do it all over again I probably would have gone and bought the whole kit from FASS.

 

[DIESELMAFIAPER.LB7]

fass stuff is way better my pump and base our on year 7 now still pumping going to buy a new titanium kit though and a 260gph

 

[catman3126]

Just had to call them and get a warranty motor but the guy told me he never send the card in so I call AD and told them the deal and gave them the serial number, he next days a motor to Montana for a 104$. I have a new Fuel lab sitting in a box to put on my duramax soon. AD coming off!

 

[Burn Down]

That is why I built my own... I can change pumps easily as demands change for the fuel supply system. I'm running a BD Flowmax pump now with my cat filters, it's very robust & extremely quiet :thumb:

 

[DBUSHLB7]

Fuel lab FTW

 

[Kappa9012]

those are some nice looking pumps. Wish I would have known about them. Pretty pricey though, but hell i've already got over 800 in this damn AirDog.

 

[GMC_2002_Dmax]

Just some advice as I do sell AD lift pumps.

1) Make a copy of your warranty card and invoice.
2) Put both in a regular envelope and attach a green USPS Delivery Confirmation Return Receipt onto the envelope.
3) AIR DOG must sign for the mail there by proving they received it.
4) Get a Fax number and send your copies in as well.
5) Send a follow up email and request positive confirmation that they got it.

It sucks, but by forcing them to respond to your multiple requests for confirmation thru the Post Office, Email and Fax they know they can't screw you and say they never received the card.

Its a BS cop-out if you ask me, I went thru this BS a few years ago with them, they finally sent me a new motor for my brothers truck after some "friendly" words.

 

[Dozerboy]

Never was a fan of AD lucky for me.

 

[btfarm]

Been standing on the fence about which LP to consider. I was leaning towards AD but now I'm not thanks to this thread and an earlier one that questioned their customer service.

Sent from my SCH-I535

 

[JoshH]

Other than breaking that fitting, I've never had a problem with any Air Dog products. I don't understand why people bitch about no warranty when they don't send in the warranty card or aren't the original purchaser.

 

[Kappa9012]

any words of advice on what to do. Since I had to get a new base, mine now does not have a serial number plate on it. The damaged one is obviously serialized. I hope i don't have to get into a warranty situation, but if I do?

 

[Ne-max]

When I was doing the motor work on my 01 Simmon gave me a great tip. Since I deleted my factory filter I had no back up filter. He told me before I hook up the hose to the cp3 to run some fuel into a bucket to make sure there was no debris in the lines. Something so simple that can be over looked.

I always hated how close the 2 fitting on the return side is on the airdogs.

 

[malibu795]

500-600.00 for AD, fass, fuel lamp when you can build on for ~1/2 the price or less
jegs just started carrying fuellab pumps their 105gph pumps start at 430.00

 

[JoshH]

any words of advice on what to do. Since I had to get a new base, mine now does not have a serial number plate on it. The damaged one is obviously serialized. I hope i don't have to get into a warranty situation, but if I do?

Call and ask them what you should do.

 

[yellowchevy]

With all thats needed to get the warranty I don't think I'll be supporting air dog. I'll continue to support kennedys pumps or other free flow pumps of that nature. I'd give FASS a shot I guess.

Yellowchevy

 

[JoshH]

FASS requires you to fill out and send in your warranty card also.

 

[juddski88]

Not any more. Its online now.

Also, warranty is from date of purchase, as stamped on the booklet, however if purchased through a dealer who's had said pump in stock for who knows how long, date of purchase is actually from the authorized dealer...