Ok guys I am having a issue with Diesel Technology Source.
I bought a set of what was suppose to be never installed Exergy reman injectors for my lbz. I called DTS and paid for them over the phone. I had them sent directly to exergy cause I was going to have them do bigger nozzles. First thing this morning I called Exergy to make sure they received them. When talking to the guy he said they was USED injectors not Remans.
So I called DTS and spoke with there secretary. He said let him talk to the owner and would call me right back. 10 Minutes later he called me back and said they was not advertised as remans. I told him I have screen shots showing they was. So then he tried telling me there is not difference since the ones they sent was cleaned and checked by exergy. I told him I paid for unused remans. So he had me email the picture of screen shot to David and he will call me back ASAP.
After a couple hours I called them as asked if David got the pictures. He said yes but claimed that there is nothing they can do about it since it was a consignment deal from there shop from a customer. After telling him I bought them from DTS as my Visa receipt shows he said he will have David call me back. 3 hours later I have not heard back I call specifically asking for David. The Secretary told me that it is not there issue.
All I want to do is talk to David to work this out but it seems as he is trying to do is point the finger. I am sure he is a busy man but don't say he will call me right back. I am to the point where I do not know what to do. I have been calm with them until the last call. It upsets me cause the injectors are sitting at Exergy but they refuse to refund my money. If I wanted used I would have sent my stockers in. Does that mean its my job to track down there customer?
BTW Nate works for DTS.
I bought a set of what was suppose to be never installed Exergy reman injectors for my lbz. I called DTS and paid for them over the phone. I had them sent directly to exergy cause I was going to have them do bigger nozzles. First thing this morning I called Exergy to make sure they received them. When talking to the guy he said they was USED injectors not Remans.
So I called DTS and spoke with there secretary. He said let him talk to the owner and would call me right back. 10 Minutes later he called me back and said they was not advertised as remans. I told him I have screen shots showing they was. So then he tried telling me there is not difference since the ones they sent was cleaned and checked by exergy. I told him I paid for unused remans. So he had me email the picture of screen shot to David and he will call me back ASAP.
After a couple hours I called them as asked if David got the pictures. He said yes but claimed that there is nothing they can do about it since it was a consignment deal from there shop from a customer. After telling him I bought them from DTS as my Visa receipt shows he said he will have David call me back. 3 hours later I have not heard back I call specifically asking for David. The Secretary told me that it is not there issue.
All I want to do is talk to David to work this out but it seems as he is trying to do is point the finger. I am sure he is a busy man but don't say he will call me right back. I am to the point where I do not know what to do. I have been calm with them until the last call. It upsets me cause the injectors are sitting at Exergy but they refuse to refund my money. If I wanted used I would have sent my stockers in. Does that mean its my job to track down there customer?
BTW Nate works for DTS.
